Frequently Asked Questions
Question: Do I need appointment to have lab work done?
Answer: No. Just bring the order from your medical doctor/health care provider. The laboratory is here Monday – Friday from 8:00-5:00 pm, excluding holidays.
Question: My doctor has written an order for me to have some lab tests done, how much are they?
Answer: Because there are literally thousands of laboratory tests available to assist your physician in diagnosis and management of your health, the laboratory asks that you call the accounts receivable at (828) 587-8233 for specific cost information.
Question: I live out of state and need lab work once a month. Can I come there and have my lab work done?
Answer: YES. The laboratory provides services for physicians throughout the US. We ask that all pertinent information be affixed to each written order that your physician writes, including your physicians name, exact mailing address, telephone number, fax number, personal ID number (UPIN#), and a diagnosis code that has been assigned to you as patient.
Question: What does fasting mean?
Answer: By definition, fasting means abstaining from all food and drinking only water. For laboratory test(s), a 12 hour fast becomes important when food and drinks may affect performing certain lab test(s).
Question: When my lab work is done, do you forward the results to my doctor?
Answer: YES. All lab work that has been ordered by your physician is sent to either by mail or faxed to that office as soon as it is received.
Question: Can I get a copy of my lab results?
Answer: YES. All lab work can be given to patient if the ordering physician authorize the lab to do so.
Question: I have two physicians, can you send results to both?
Answer; YES. The patient will have to sign a release form authorizing the Jackson County Department Health lab to release the result to the other physician.
Question: How do I get more information on paternity testing?
Answer: The laboratory does provide collections for paternity testing through various independent laboratories for a fee.
Question: My well water tasted bad, can I have my water tested there?
Answer: YES. The laboratory does provide both a qualitative and quantitative method for the detection of bacteria within your system. For additional information, please contact the Environmental Health Section at 828-587-8253.
Question: I take insulin for my diabetes, how and where do I dispose of my needles?
Answer: You must place your needles in a puncture proof container and you may drop them off at the Jackson County landfill.
A public resource on clinical lab testing is available from www.labtestonline.org
